Privacy policy

This Privacy Policy describes how Monaluck (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.monaluck.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, improve the Services, comply with legal obligations, enforce our terms of service, and to protect or defend our rights and those of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

  • Contact Details: Your name, address, phone number, and email.
  • Order Information: Your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account Information: Your username, password, security questions, and other details used for account security.
  • Customer Support Information: Any information you choose to include when communicating with us (for example, when sending a message through our Services).

Note: Some features of the Services may require you to directly provide us with certain information. Declining to provide such information may prevent you from using those features.

Information We Collect about Your Usage

We automatically collect certain information about your interaction with our Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data includes details about how you access and use our Site and account (such as device information, browser type, IP address, and other technical data).

Information We Obtain from Third Parties

We may also obtain information about you from third parties, including:

  • Service Providers: Companies that support our Site and Services, such as Shopify.
  • Payment Processors: Vendors who process your payment details (bank account, credit or debit card information, billing address) to fulfill your orders.
  • Tracking Technologies: When you interact with our emails, ads, or the Site, either we or our third-party partners may automatically collect data via tracking technologies (such as pixels, web beacons, and SDKs).

Any information obtained from third parties is treated in accordance with this Privacy Policy.

How We Use Your Personal Information

We use your personal information for several key purposes:

1. Providing Products and Services

  • Order Fulfillment: Process payments, fulfill orders, and send notifications related to your transactions (e.g., order confirmations, returns, exchanges).
  • Account Management: Create and manage your account, arrange for shipping, and provide customer support.
  • Service Enhancement: Improve your shopping experience and streamline access to our Services.

2. Marketing and Advertising

We may use your personal information for marketing and promotional purposes, including sending advertising communications via email, text message, or postal mail, and displaying targeted ads on our Site and other websites. In connection with these activities, we have implemented a “Maximum” data-sharing level that combines all available data-sharing options to optimize ad performance and reach the most relevant customers.

Under this “Maximum” setting, we integrate advanced advertising technologies, including:

  • TikTok Technologies: TikTok Pixel, Events API, and Advanced Matching.
  • Other Tools: Shopify APIs and In-App Checkout.

These tools enable us to:

  • Gather and analyze data on how you interact with our Services.
  • Tailor advertising and promotional content to improve relevance and performance.
  • Ensure that our ads are delivered to audiences most likely to be interested in our products.

For the purpose of applicable data protection laws—and if not explicitly stated otherwise—we are the data controller of your personal information. We continuously update our integrations with the latest TikTok technology to maintain efficient and secure data processing. We encourage you to review TikTok’s privacy policy to understand how they collect and process data through these technologies.

3. Security and Fraud Prevention

  • Fraud Detection: Identify and take action against potential fraudulent or illegal activities.
  • Account Security: Advise you to safeguard your account credentials and notify us immediately if you suspect unauthorized access.

4. Communicating with You and Service Improvement

  • Customer Support: Provide effective support and address your inquiries.
  • Service Optimization: Use feedback and interaction data to improve the quality and functionality of our Services.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies used to power our store with Shopify, please see Shopify’s Cookie Policy. We use Cookies to remember your preferences, run analytics, and understand user interactions with our Services. Third parties may also use Cookies to tailor the services and advertising you see on our Site and elsewhere.

Note: Most browsers accept Cookies by default, but you can choose to remove or reject Cookies via your browser settings. Blocking Cookies may negatively affect your experience on our Site.

Please note that while your browser may allow you to transmit a “do not track” signal, our Site is not designed to respond to such signals. For more on “do not track”, visit All About DNT.

How We Disclose Your Personal Information

We may disclose your personal information to third parties in certain circumstances, including:

  • Service Providers: Vendors who perform services on our behalf (e.g., IT management, payment processing, customer support).
  • Business Partners: Marketing and advertising partners that use your data in accordance with their own privacy notices.
  • Consent-Based Disclosures: When you instruct us to share specific information with third parties.
  • Corporate Affiliates: Within our corporate group for operational purposes.
  • Legal Requirements: To comply with legal obligations, respond to subpoenas, or protect our rights.

In the past 12 months, we have disclosed categories of personal information (e.g., identifiers, commercial information, internet activity) to various recipients, including service providers, business partners, and affiliates.

Third Party Websites and Links

Our Site may include links to third-party websites or platforms. If you click on these links, please note that we are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies and terms before providing any personal information.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information about children. If you believe a child’s personal information has been inadvertently collected, please contact us to have it removed.

Security and Retention of Your Information

While we strive to protect your personal information using industry-standard security measures, no security system is perfect. We cannot guarantee absolute security, and information you transmit to us may not be secure while in transit. We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by law.

Your Rights

Depending on where you live, you may have the following rights regarding your personal information:

  • Right to Access/Know: Request details on the personal information we hold about you.
  • Right to Delete: Ask for your personal information to be deleted.
  • Right to Correct: Request corrections for any inaccurate information.
  • Right of Portability: Receive a copy of your personal information and ask for it to be transferred.
  • Restriction of Processing: Request that we limit the processing of your data.
  • Withdrawal of Consent: Revoke your consent for data processing where applicable.
  • Right to Appeal: Challenge our decisions if we deny your request.

To exercise these rights, please follow the instructions on our Site or contact us directly. We may require additional information to verify your identity before processing your request.

Complaints

If you have concerns about how we handle your personal information, please contact us using the details provided below. If you remain unsatisfied, you may also lodge a complaint with your local data protection authority. For EEA residents, a list of supervisory authorities is available online.

International Users

Please note that your personal information may be transferred, stored, and processed outside of your home country. When transferring data from Europe, we rely on recognized mechanisms such as the European Commission’s Standard Contractual Clauses, unless data is transferred to a country with an adequate level of protection.

Contact

If you have any questions about our privacy practices or this Privacy Policy—or if you would like to exercise any of your rights—please contact us at: