Terms of service
TERMS OF SERVICE
This website is operated by Monaluck. Throughout the site, the terms “we,” “us,” and “our” refer to Monaluck. By accessing our website, purchasing products, or using any of our services, you agree to be bound by these Terms of Service (“Terms”).
Please read these Terms carefully before using our website. If you do not agree to all terms and conditions stated here, you may not access the website or use our services.
Our store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms, you confirm that you are at least the age of majority in your state or country of residence, or that you have given consent for any minor dependents to use this site under your supervision.
You may not use our products for any unlawful or unauthorized purpose, nor may you violate any laws in your jurisdiction while using our services.
SECTION 2 – PRODUCTS & SERVICES
Certain products may be available exclusively online and may have limited quantities. Product availability, pricing, and descriptions are subject to change without notice.
We reserve the right to discontinue any product at any time.
Monaluck makes every effort to display products, colors, and materials accurately; however, we cannot guarantee that your device’s display will reflect exact product colors or finishes.
SECTION 3 – RETURNS, EXCHANGES & WARRANTY POLICY
Online Orders — Returns & Exchanges
We accept return, refund, store credit, or exchange requests within 14 days of delivery.
To qualify:
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Items must be unworn, unused, and in original condition and packaging
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Proof of purchase is required
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Items must not show signs of wear, damage, misuse, or alteration
The following items are not eligible for returns or exchanges:
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Earrings
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Final sale items
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Discounted or promotional items
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TikTok Live purchases
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Bundle deal purchases
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Limited-time promotional items
Monaluck reserves the right to approve or deny any return or exchange request at our discretion.
To start a return or exchange, email:
Please include:
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Order number or proof of purchase
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Reason for request
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Whether you are requesting:
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Refund
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Store credit
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Exchange
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If approved, additional instructions will be provided by our support team.
In-Person Purchases & Pop-Up Events
All in-person and pop-up purchases are final sale unless otherwise stated.
A valid receipt or proof of purchase is required for any return, exchange, or warranty review.
Only products listed on the Monaluck website at the time of purchase may qualify for warranty consideration.
SECTION 4 – 60-DAY LIMITED WARRANTY
Monaluck offers a 60-day limited warranty from the original purchase date for eligible jewelry items experiencing manufacturing or quality defects under normal wear.
Covered Issues May Include:
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Tarnishing or color change caused by a manufacturing defect
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Broken clasps
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Broken chains
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Bracelet breakage caused by a quality issue
Warranty Does Not Cover:
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Lost or stolen items
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Scratches, dents, bending, or impact damage
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Water damage or improper care
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Damage caused by misuse or accidents
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Normal wear and tear
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Items without proof of purchase
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Items not listed on our website
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Damage caused by improper storage or handling
Discounted or promotional items may be excluded from warranty coverage unless otherwise approved by Monaluck after review.
Warranty Claims
To submit a warranty claim, email:
Subject Line:
60 Day Warranty Claim
Please include:
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Proof of purchase
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Clear photos or videos showing the issue
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Order information
All warranty claims are reviewed individually by our team.
Approved claims may qualify for:
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An exchange, or
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Store credit in the form of a gift card
Refunds are not issued for warranty claims.
Warranty coverage applies only to the original purchaser.
SECTION 5 – SHIPPING POLICY
Orders are typically processed within 2–5 business days.
Once shipped, tracking information will be sent to the email address provided at checkout.
Monaluck is not responsible for shipping delays caused by carriers, weather conditions, customs processing, or other circumstances beyond our control.
We are not liable for packages marked as delivered but reported lost or stolen.
SECTION 6 – AFFILIATE & PROMOTIONAL DISCLOSURE
Monaluck may work with influencers, affiliates, ambassadors, or content creators who receive compensation, free products, commissions, or incentives.
Sponsored or paid promotional content will be disclosed where required by law.
SECTION 7 – EVENT RECORDING & MEDIA CONSENT
Monaluck may capture photo, video, or audio content during public events, pop-up shops, vendor markets, or in-person business activities.
By attending or interacting with Monaluck in a public setting, you acknowledge and agree that you may appear in marketing, promotional, or social media content published by Monaluck, including on:
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Instagram
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TikTok
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Facebook
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YouTube
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Our website
Recordings may include the use of wearable devices such as Meta smart glasses or mobile recording equipment.
If you do not wish to appear in recorded content, please notify a Monaluck team member at the event.
SECTION 8 – INTELLECTUAL PROPERTY
All Monaluck branding, logos, product names, product descriptions, graphics, images, videos, website content, and designs are the intellectual property of Monaluck.
Unauthorized reproduction, resale, distribution, copying, or commercial use is strictly prohibited without written permission.
SECTION 9 – ORIGINAL DESIGNS & NON-AFFILIATION
Monaluck creates and sells independently branded jewelry products.
Our products are not affiliated with, endorsed by, sponsored by, or associated with any other jewelry brand, designer, or trademark owner.
All designs are independently developed and may be inspired by general fashion trends, styles, and commonly used jewelry motifs within the industry.
Any resemblance to third-party products or designs is purely coincidental and not intended to imitate or infringe upon another brand’s intellectual property.
SECTION 10 – LIMITATION OF LIABILITY
Monaluck shall not be held liable for any direct, indirect, incidental, consequential, or special damages arising from the use of our products, website, or services.
All products are purchased and used at the customer’s own discretion and risk.
SECTION 11 – CHANGES TO TERMS
We reserve the right to update, modify, or replace any part of these Terms at any time without prior notice.
Your continued use of the website following any changes constitutes acceptance of those changes.
SECTION 12 – CONTACT INFORMATION
Questions regarding these Terms of Service may be directed to:
Trading Name
Monaluck
Business Address
750 Lexington Avenue
New York, NY 10022
Business Registration Number
6697463
VAT Number
Not applicable (U.S. business)