Refund policy
Monaluck Returns, Exchanges & Warranty Policy
Thank you for shopping with Monaluck. We appreciate your support and want you to feel confident with every purchase.
💻 Online Orders — Returns & Exchanges
We accept returns, refunds, store credit requests, or exchanges within 14 days of delivery.
Return & Exchange Requirements
To qualify, items must:
- Be unworn and unused
- Be in original condition and packaging
- Include proof of purchase
Non-Eligible Items
The following items are not eligible for returns or exchanges:
- Earrings
- Final sale items
- Discounted or promotional items (unless approved after review)
- Orders from TikTok Lives, bundle deals, or limited promotions
- Items damaged due to misuse
📩 How to Start a Return or Exchange
Email: returns@monaluck.com
Please include:
- Your order number or proof of purchase
- Reason for return or exchange
- Whether you want:
- Store credit
- Refund
- Exchange
Once approved, our team will provide next steps.
🔒 60-Day Limited Warranty
Monaluck offers a 60-day limited warranty from the purchase date for eligible items that:
- Change color due to a quality issue
- Break under normal wear
✅ Warranty Coverage Includes
- Tarnishing or discoloration caused by a manufacturing issue
- Broken chains, clasps, or bracelet links caused by quality defects
🚫 Warranty Does Not Cover
- Lost or stolen items
- Scratches, dents, or bending from impact
- Damage caused by misuse, accidents, water exposure, or improper care
- Items without proof of purchase
- Items not listed on our website
- Normal wear and tear
📩 How to File a Warranty Claim
Email: support@monaluck.com
Subject Line:
60 Day Warranty Claim
Please include:
- Proof of purchase
- Clear photos or videos showing the issue
- Your order information
A Monaluck representative will review your claim before approval.
Warranty Resolution
Approved warranty claims qualify for:
- An exchange, or
- Store credit (gift card)
Refunds are not issued for warranty claims.
🛍 In-Person Purchases & Pop-Up Events
All in-person and pop-up purchases are considered final sale unless otherwise stated.
To qualify for any approved warranty review:
- A valid receipt or proof of purchase is required
- The item must be listed on the Monaluck website at the time of purchase
Items not listed on our website may not qualify for warranty coverage.
Additional Policy Notes
- Monaluck reserves the right to deny returns, exchanges, or warranty claims that do not meet policy requirements.
- Discounted items may be refused for warranty coverage unless determined otherwise after review.
- Warranty coverage applies only to the original purchaser.