Heartlock Chain Necklace

If you’re not completely satisfied, you may request a return or exchange within 30 days of delivery.

- Items must be unworn, unused, and in original packaging

- Returns are issued as store credit only

- A $5 return shipping fee is deducted from store credit

- Exchanges are free (no return shipping fee)

Please note:

Earrings are final sale

Items marked Final Sale are not eligible

Orders placed during promotions, bundles, or TikTok Lives are final sale

To start a return or exchange, email returns@monaluck.com with your order number.

Every Monaluck piece is crafted for daily wear.

If your jewelry experiences a manufacturing defect or unexpected discoloration under normal use within 90 days of delivery, we’ll make it right.

- Approved claims qualify for a replacement or store credit

- Normal wear, misuse, loss, or damage caused by improper care is not covered

Your satisfaction matters, and we stand behind the quality of every piece we ship.

We process and ship orders quickly so you can enjoy your jewelry sooner.

Order Processing

Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).

U.S. Shipping (USPS)

• 
  Standard Shipping: 2–6 business days
  
• 
  Fast Shipping: 1–5 business days
  
  Tracking is included with all U.S. orders.
  

International Shipping

International orders are shipped via USPS or DHgate logistics, depending on destination.

Estimated delivery is 7–14 business days after processing

Please note
- Delivery times may vary by location

- International customers are responsible for any customs duties, VAT, or import taxes

Once your order ships, you’ll receive a tracking number by email.

For shipping questions, contact us at support@monaluck.com